Current Mood:
Angry
My cell phone was sent to the factory in early November. 6 weeks ago I called PCS Wireless (my local Telus whozzawhatsis) and left a message…no callback. I did it again the next week…same, and the week after. Finally, I went down there and asked where my fscking phone was, since the temp phone I have now doesn’t even have Bluetooth and the handsfree ban is in play.
The guy said he’d find out where the phone was and get back to me. Nothing. I went back 2 weeks later and asked again. The lady said she’d have her manager call me the next morning. Nothing. I went in Friday evening and basically said give me my phone, a new phone, or credit toward an iPhone. The manager will call me back on Monday. I don’t have high hopes.
The phone’s still under warranty. Given that it’s had to be sent to the factory 4 times already, each time for weeks on end, I think I’ll invoke replacement anyway. I went online and found that lots of people were having the reboot issue. Even if the phone comes back, the problem will return within 9 months…it’ll be a ticking time bomb.
My contract is up in March, I think. Telus has the least expensive iPhone plan, so it’d be nice if they gave me credit toward one of those and I don’t have to go somewhere else. Maybe one of the competitors will match it…they can’t have worse service than this, right? Right?
I never had a problem with Rogers. The few people I know who have dealt with their customer service tell me it is excellent.