Current Mood:Angry emoticon Angry

My cell phone was sent to the factory in early November.  6 weeks ago I called PCS Wireless (my local Telus whozzawhatsis) and left a message…no callback.  I did it again the next week…same, and the week after.  Finally, I went down there and asked where my fscking phone was, since the temp phone I have now doesn’t even have Bluetooth and the handsfree ban is in play.

The guy said he’d find out where the phone was and get back to me.  Nothing.  I went back 2 weeks later and asked again.  The lady said she’d have her manager call me the next morning.  Nothing.  I went in Friday evening and basically said give me my phone, a new phone, or credit toward an iPhone.  The manager will call me back on Monday.  I don’t have high hopes.

The phone’s still under warranty.  Given that it’s had to be sent to the factory 4 times already, each time for weeks on end, I think I’ll invoke replacement anyway.  I went online and found that lots of people were having the reboot issue.  Even if the phone comes back, the problem will return within 9 months…it’ll be a ticking time bomb.

My contract is up in March, I think.  Telus has the least expensive iPhone plan, so it’d be nice if they gave me credit toward one of those and I don’t have to go somewhere else.  Maybe one of the competitors will match it…they can’t have worse service than this, right?  Right?


1 Comment to “Stupid phone”

  1. Jeff — January 25, 2010 @ 9:37 pm

    I never had a problem with Rogers. The few people I know who have dealt with their customer service tell me it is excellent.

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